Unable to resolve or quarantine Win32:Malware-gen

Viruses & Threats
6


User-added image

Thank you. Above is the screenshot

Here are the details:

Virus name: Win32:Malware-gen
Filename: C:\Users\Neil\AppData\Local\VirtualStore\Program Files (x86)\Qualcomm\Eudora\attach\PI#-08-12-2018.iso|>PI#-08-12-2018.COM

5

Hello Neil,
We can certainly take a look into this. May I know what exactly happen when you try to resolve/quarantine AVG detection?
If possible, please share a screenshot of the AVG detection with "see details" page to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.

1

I have done an AVG virus scan.
The scan is unable to resolve one file that is infected with Win32:Malware-gen
Please advise: How do I resolve/quarantine it?

3


User-added image

Thank you. Above is the screenshot

Here are the details:

Virus name: Win32:Malware-gen
Filename: C:\Users\Neil\AppData\Local\VirtualStore\Program Files (x86)\Qualcomm\Eudora\attach\PI#-08-12-2018.iso|>PI#-08-12-2018.COM

2

Hello Neil,
We can certainly take a look into this. May I know what exactly happen when you try to resolve/quarantine AVG detection?
If possible, please share a screenshot of the AVG detection with "see details" page to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.

4

I restarted the laptop, re-ran the virus scan and it is still there, unresolved.

For the next step, to clarify, are you saying I need to attach the infected file with a message to AVG analysis?