Unable to Sign into my AVG Security subscription on my Iphone

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3

Hi Linda,
Thank you for contacting AVG Community Forum. I see you are facing issues with signing into AVG Security from your Iphone. I am sorry for the inconvenience. Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows safe the error message?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

1

Hi, I purchased the AVG Ultimate Security package and was able to sign in on all my PC devices and Android phones, however I am unable to sign into my AVG Security app on my iPhone. Everytime I try to sign in a response pops up of "Failed to download active licenses". I was however able to sign into the AVG VPN on my Iphone with no problems. Please advise how I can resolve this issue.

2

Hi Linda,
Thank you for contacting AVG Community Forum. I see you are facing issues with signing into AVG Security from your Iphone. I am sorry for the inconvenience. Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which shows safe the error message?
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.