Unable to start trial

AVG VPN
1

I wanted to try the trial version of AVG VPN. Whenever I try to turn it on, it opens a window that asks me to start my trial. When I choose to start the trial, it "loads" saying it is activating the trial. After that it puts me back to the main screen where I can turn it on, but when I do it just opens the window again. I have tried reinstalling and rebooting. Could use some help

6

Hello John,

We apologize for the inconvenience. This isn't the expected behavior of AVG Secure VPN.
We'll certainly look into this and help you. Please mention the operating system of your device.
Also, share us the screenshot of the "Loading" screen you're referring to, so that we can check and assist you further.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.

3



User-added image

I use Windows 10


4

Appreciate your efforts in working towards fixing the issue, John.
It seems that the program on your computer is unable to communicate with our server. In this regard, please try to subscribe the trial after some time or from a different device (if possible).

2

Hello John,

We apologize for the inconvenience. This isn't the expected behavior of AVG Secure VPN.
We'll certainly look into this and help you. Please mention the operating system of your device.
Also, share us the screenshot of the "Loading" screen you're referring to, so that we can check and assist you further.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.

5

Thank you for the information, John.
Please reinstall AVG Secure VPN and check whether you are able to get 7 day free trial activated.
For uninstalling AVG Secure VPN, refer this article.
To install it, refer this article.
Keep us posted.