Hello Alex,
I apologize for the inconvenience this may have caused. Did you run AVG Clear tool which will remove AVG 2017 version traces completely?
Please try running AVG Clear tool as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product .
Then re install AVG Antivirus free 2017 version please follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .
Hi AVG,
I was having some issue with AVG Free recently, thus, wanna uninstall and reinstall back. However, I was unable to uninstall it and get to this forum for ideas. I have tried what has been suggested in here including using the removal tool and just now tried using the removal tool in safe mode, both also failed.
It is rather frustrated as now, AVG keep prompt up asking for update, saying virus definition is out of date. FYI, even I tried to use removal tools, ended up it just prompt up saying that unable to detect AVG in this laptop.
Please help.
Hello Alex,
I apologize for the inconvenience this may have caused. Did you run AVG Clear tool which will remove AVG 2017 version traces completely?
Please try running AVG Clear tool as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product .
Then re install AVG Antivirus free 2017 version please follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .
Thanks for the reply. Tried the AVG removal above but still failed. In the app section, AVG still there.
Hello Alex,
I am sorry to hear that the issue persists. Please let us know if you have run AVG Clear tool, if not, please follow the below steps to run AVG Clear tool in your computer. This will remove all the traces of AVG completely from your computer.
* Click on this link to download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
* Click "No" when the AVG Clear prompts you to restart Windows in Safe Mode.
* Then select the Uninstall Zen and Framework check box and click Uninstall.
* Click Restart computer to complete the uninstallation.
After performing all steps above, the latest version of the AVG AntiVirus free can be installed from this link: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free.
If you face any difficulties, feel free to contact us.