Unable to unlock

Hello Reeve,
We regret for the inconvenience caused. While verifying your account you have AVG Protection Multidevice as your active subscription. Please provide us with the screenshot, so that we could analyze the issue and assist you better in resolving the issue. Please have a look at this article http://avgread.me/1aZxsAV to attach a screenshot.
Thank you.

unable to use full performance features.  have paid for and installed but not getting all features

Reeve, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello Reeve,
We regret for the inconvenience caused. While verifying your account you have AVG Protection Multidevice as your active subscription. Please provide us with the screenshot, so that we could analyze the issue and assist you better in resolving the issue. Please have a look at this article http://avgread.me/1aZxsAV to attach a screenshot.
Thank you.