Unable to update and scan mobile phone

AVG Protection
4

Hello Winson,

I understand the inconvenience.
I request you to follow below mentioned steps to reset AVG App and check whether you are able to perform scan and update.
Open Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus-> Tap on clear cache & Clear data -> Force stop the app once.
Restart your mobile and check the status with AVG.

1

Gd mrg 
my AVG antivirus  stand still and could not perform update and scan function
pls assist tqvm

2

Hello Winson,

I understand the inconvenience.
I request you to follow below mentioned steps to reset AVG App and check whether you are able to perform scan and update.
Open Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus-> Tap on clear cache & Clear data -> Force stop the app once.
Restart your mobile and check the status with AVG.

3

Issue resolved (https://support.avg.com/answers?id=9060N000000PibxQAC).
Winson, In future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution. 
AVG Guru