yes I have multiple times but the problem still exist
Ann, You may want to try this?.. Have a look @ this article (http://avgclick.me/UpdateAVG) [B. Updating AVG offline]. AVG Free… Use the update files from this webpage (http://free.avg.com/ww-en/download-update).
AVG Guru
Ann, You may want to try this?.. Have a look @ this article (http://avgclick.me/UpdateAVG) [B. Updating AVG offline]. AVG Free… Use the update files from this webpage (http://free.avg.com/ww-en/download-update).
AVG Guru
I have seen the other articles about the same problem and followed the guidance including uninstall and reinstall but nothing has worked.I am not very technically minded so do not know what to try next.
Hi G, we apologize for the inconvenience caused. We would require some more information to diagnose your issue. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1. Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2. Run the downloaded tool.
3. Click Accept to confirm the license agreement, and then click Continue.
4. Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5. Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Please do not hesitate to get back to us for further assistance. Thanks.
yes I have multiple times but the problem still exist
Hello Ann. I apologize for the inconvenience caused. Could you please provide us the screenshot of the update error message so that we will escalate this to our technical team and they will assist you further regarding this? To create a screenshot please have a look at this link:http://avgread.me/1aZxsAV. Please attach the image to this thread and do let us know. Thank you.