Unable to upgrade

Hello Lynn,

We realize the situation and to get further assistance, submit the ticket to our mobile team by following below mentioned steps:
Click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.

I have AVG cleaner and Protection. It's telling me to upgrade even though I have paid he subscription. I have tried renewing the license and it says its not detectable. I have followed the instructions but I just can't upgrade as I should be able to. Any help? TIA

Hello Lynn,

We realize the situation and to get further assistance, submit the ticket to our mobile team by following below mentioned steps:
Click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.