Unathorised charge

Hi, Anne.
You have been charged EUR 19.99 on 23rd July for automatic renewal of AVG Password protection (1 year subscription) as you agreed when you bought the product initially on 7th Aug 2017. We have forwarded your refund request to the concerned team. They will get back to you via email with further details at the earliest.

Hi i was charged 19.99 on my credit card  on 23rd july . This was unauthorised and mid way through the year ?? . I need a refund and an explanation please.  
 
On 17/8/18 Iwas billed for 49.49.
On 13/8/18 I was billed for 65.99.
I belive I am due for a refund of 69.99.

Hi, Anne.
You have been charged EUR 19.99 on 23rd July for automatic renewal of AVG Password protection (1 year subscription) as you agreed when you bought the product initially on 7th Aug 2017. We have forwarded your refund request to the concerned team. They will get back to you via email with further details at the earliest.

Hello Ken,

We acknowledge your refund request.
We are unable to locate your account as you have posted in "Anne Byrne" thread.
To assist further, contact our chat support using this https://support.avg.com/support_tech_chat?l=en link.
Thanks.