Hi Kenneth,
We acknowledge your refund request.
There is no active subscription or recent charge debited under your *****@sky.com account.
It is possible for it to happen on your other account registered earlier with AVG.
Hence, we have sent an email for you share the possible email addresses that you would have used.
This will help us to locate the account and help you with the refund.
Looking forward to your response.
I have had a charge to my credit card of £34.99 a few days ago despite having had to reset my computer recently and no longer having any AVG products on my laptop and probably never will due to them apparently causing windows updates to fail. How do I get a refund. I had a fully paid AVG internet security product and an AVG PC Tune Up trial Version previously.
Hi Kenneth,
We acknowledge your refund request.
There is no active subscription or recent charge debited under your *****@sky.com account.
It is possible for it to happen on your other account registered earlier with AVG.
Hence, we have sent an email for you share the possible email addresses that you would have used.
This will help us to locate the account and help you with the refund.
Looking forward to your response.