Michael,
Let me help you with this. I see that you have been auto renewed for AVG Anti-Virus (1 computer) and it is valid till 2019.7.21.
When you purchase an AVG subscription, the subscription will continue until you cancel it. You will be billed 15 days prior to the start of the next subscription period. We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription.
Do you wish to get refund for the auto renewed AVG Antivirus product?
Hello,
Like the person below, I have not used AVG for several months and cancelled my recurring payment.
Today I find you have taken £34.99 from my Paypal account which is unauthorised!!!
Seems this is common practice by AVG!!!
As I stated, I cancelled my auto renew several months ago. It should not have been renewed. In fact, I received an email offering me a discount to come back on 11 June (you can check that!!).
I have received notification from Paypal that AVG took £34.99 from my account so it was unauthorised!!
Yes, I would like a refund,
Thank you
Michael,
The auto renewal of your AVG Antivirus is enabled and so, you have been auto renewed for it.
As per your request, I have moved your case to refund team. They will communicate through email regarding your refund request within 3 business days.
Michael,
You had received the e-mail 'We want you back' by mistake, this is intended only to customer due for renewal or with expired subscription. We sincerely apologize for the inconvenience caused. Kindly ignore this e-mail notification.
However, the auto renewal of your AVG Antivirus is enabled(you haven't cancelled the auto renewal from your end), hence you have been auto renewed for it.
Michael,
Let me help you with this. I see that you have been auto renewed for AVG Anti-Virus (1 computer) and it is valid till 2019.7.21.
When you purchase an AVG subscription, the subscription will continue until you cancel it. You will be billed 15 days prior to the start of the next subscription period. We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription.
Do you wish to get refund for the auto renewed AVG Antivirus product?