Unauthorised billing: DRI* AVG technologies $104.99

Hello Albert,
We acknowledge your refund request.
You've been charged A$104.99 for AVG Secure VPN multi-device subscription as auto-renewal service was enabled for its initial purchase. We can assure you that we have not processed any unauthorized payments from your card or account. We sent a pre-billing notification prior 30 days of subscription's expiry. We are sorry if you haven't noticed it. Do you still wish to cancel and get a refund for this renewal?

I have been billed for a service that I did not procure. How do I get my refund. 

Albert, I see that you have submitted a refund request form from your end and the refund for the subscription has been processed.

We have also sent an email confirmation to your registered email address.

The refund amount will be credited within 5-7 business days.

Yes please refund and terminate.