Hello Tracy,
We acknowledge your refund request.
We do not find any active subscription registered to the email address that you have used to contact us here.
We've sent an email requesting more details to locate your order and clarify your charge.
Please check and revert back to us.
I have been charged for a 12 month subscription that I did not authorise.
I am requesting a refund asap
We've already initiated the refund process & an email confirming the same has been sent to you. For further queries, feel free to write back to us.
Hello Nisha,
I have responded to your email and attached information you have requested.