Unauthorised billing

Hello Ian,
Thank you for contacting AVG Community Support.
We understand that you wish to know about the unauthorised billing that has been taken from your account.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking, we see that your request has been escalated to our concern senior team and they will get back to you via email.
Thank you for your patience and understanding.

HI there,
I ve been corresponding with you about my unauthorised payment being taken  out of my account recently to which i ve given you information you require but i ve had no contact of you to say that your dealing with it.sorry  ive had to come on here  to ask but what else can i do looking forward to hear from you.
regards Ian

Hello Ian,
Thank you for contacting AVG Community Support.
We understand that you wish to know about the unauthorised billing that has been taken from your account.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking, we see that your request has been escalated to our concern senior team and they will get back to you via email.
Thank you for your patience and understanding.