Unauthorised charge to account

AVG Subscription
6

Hi 
Yes, I'd like to continue with the refund.
Thank you for the support!

5

Hello Olivia,

We acknowledge your refund request. You have been charged for the automatic renewal of AVG TuneUp - Unlimited (30 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.

We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.

If you'd like to continue with your refund, no worries. Just reply to this message and ask us to return your money. We'll do so as soon as possible. If you'd rather stay with us, just ask us to keep your subscription. In exchange for your trouble, we'll add extra 6 months onto your current subscription period at no extra cost.

1

Hi 

I have the free trial version of PC tuneup and did not wish to subscribe to the paid unlimited version. However, I noticed today in my PayPal that it had automatically renewed and has deducted $59.99AUD under 'DRI*AVG Technologies'. I would like to request a refund for this. 

Thanks

4

Hi 
Yes, I'd like to continue with the refund.
Thank you for the support!

2

Thank you so much for your confirmation.

We have processed refund for your renewal subscription and the money will be reflecting on your bank account within 7 business days.

I have also sent you an email confirmation for processing the refund.

3

Hello Olivia,

We acknowledge your refund request. You have been charged for the automatic renewal of AVG TuneUp - Unlimited (30 day trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription. We can assure you that we have not processed any unauthorized payments from your card or account.

We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.

If you'd like to continue with your refund, no worries. Just reply to this message and ask us to return your money. We'll do so as soon as possible. If you'd rather stay with us, just ask us to keep your subscription. In exchange for your trouble, we'll add extra 6 months onto your current subscription period at no extra cost.