Unauthorised charge

Hello Ayana,

We could see the refund ticket that you have submitted and our team will reply as soon as possible.
If you would like to get assistance through this channel, we request you to revert to the email that we have sent now.
We have requested few details which would help us to locate the account associated with recent charge.
Awaiting your reply via email.

Hi got your email but I didn't receive any email requesting any information regarding the situation… Still waiting

Hello Ayana,

We could see the refund ticket that you have submitted and our team will reply as soon as possible.
If you would like to get assistance through this channel, we request you to revert to the email that we have sent now.
We have requested few details which would help us to locate the account associated with recent charge.
Awaiting your reply via email.

We understand our concern, Ayana.

We will help you to clarify the charge.

Our colleague has already sent you an email. Please reply back to the email with the requested information.

This happen once again the first time was 268trade now recently again  5sum trade jus spoke to my bank. My business transactions have to be cancelled due to this sighs