Unauthorised money taken from my bank account

Hi Steve,

Please accept our sincere apologies. We'll certainly look into this & help you with refund.
Unfortunately, we couldn't locate any active AVG subscriptions or recent charges made under the email address you've used to contact us here. It's possible that it's registered under one of your alternate or misspelled email addresses.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.

Why was £64.99 taken from my bank account for a product I have not subscribed for or asked for?
This is fraud, I want my money refunded asap, how dare you fraudulently take money from my account for something I have subscribed for.

Hi Steve,

Please accept our sincere apologies. We'll certainly look into this & help you with refund.
Unfortunately, we couldn't locate any active AVG subscriptions or recent charges made under the email address you've used to contact us here. It's possible that it's registered under one of your alternate or misspelled email addresses.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.