Hello Maureen,
I understand that you got charged for AVG Internet Security program. Digital River provides eCommerce and payment services for AVG orders processed via AVG Online Store. I have checked your account and couldn't locate the recent charge $65.95. I have sent you an email, please attach the proof of purchase of the recent charge to check and assist further.
I noted on my bank statement an unauthorized payment to DRI of which you are a client for the AVG Internet Security product. The amount was for $65.95AUD and was taken by DRI*TOTAL DEFENSE MELBOURNE on 05 Mar 2018 without my authority.
I renewed my two year subscription August last year and it is now not due to be renewed until "08/24/2019"
Clearly I did not owe the $65.99AUD at all and would like you to refund the $65.99AUD immediately .You have not sent any prior notice for this payment nor sent any confirmation for this transaction.
Best you up your game if you wish to retain customers for what is otherwise a more than satisfactory product.
Hello Maureen,
I understand that you got charged for AVG Internet Security program. Digital River provides eCommerce and payment services for AVG orders processed via AVG Online Store. I have checked your account and couldn't locate the recent charge $65.95. I have sent you an email, please attach the proof of purchase of the recent charge to check and assist further.