Unauthorised payment from my bank account

AVG VPN
3

Hello Michael,

We're sorry for the inconvenience caused. We'll check and help you with this.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

1
Why are you taking money from my bank account for a service which i cancelled over a year ago because it never worked and only crashed my phone.
2

Hello Michael,

We're sorry for the inconvenience caused. We'll check and help you with this.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.