Hello Amanda,
We regret the inconvenience caused. Let us clarify this for you.
Upon checking your account, we can see that an auto-renewal attempt was made for your AVG Internet Security (Multi-Device) subscription, as it is close to expiration.
All AVG subscription will have the auto-renewal feature enabled as a default setting. Unless it's manually cancelled/turned off, you'll be automatically charged for annual renewals of your subscription.
We can see that you've cancelled the auto-renewal of your AVG Internet Security (Multi-Device) subscription.
You can rest assured, as it will not be renewed and no money will be taken from your account for the renewal.
Let us know if you have further queries.
I have had notification from my bank this morning that you have tried to take a payment from my account that I have not authorised! This payment has been declined thankfully but I am not happy about the fact you have tried to take money from me without my knowledge
Hello Amanda,
We regret the inconvenience caused. Let us clarify this for you.
Upon checking your account, we can see that an auto-renewal attempt was made for your AVG Internet Security (Multi-Device) subscription, as it is close to expiration.
All AVG subscription will have the auto-renewal feature enabled as a default setting. Unless it's manually cancelled/turned off, you'll be automatically charged for annual renewals of your subscription.
We can see that you've cancelled the auto-renewal of your AVG Internet Security (Multi-Device) subscription.
You can rest assured, as it will not be renewed and no money will be taken from your account for the renewal.
Let us know if you have further queries.