Unauthorised payment taken from my bank account

Hi Yvonne,

This isn't the experience we want you to have. 
Upon checking your account, we're unable to locate the charge. It might be registered under your alternate/old account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.

This morning I saw that £74.99 was removed from my bank account.  I cancelled this product last year, what the hell is going on !!.

Hi Yvonne,

This isn't the experience we want you to have. 
Upon checking your account, we're unable to locate the charge. It might be registered under your alternate/old account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.