Unauthorised payment taken

AVG Subscription
3

Hello Hatty,

I will help you with the necessary information on this charge.

We are unable to find any AVG subscription with the email address you have provided.

I have located another account with your name and it is registered under xxxxxx@gmail.com.

You have been charged for the automatic renewal of AVG Secure VPN on 2018.12.12.

I have sent you an email, please reply to that email wit the necessary information to proceed with the refund.

1

I've just been billed £49.99 for something I didn't authorise, and my account shows only free products anyway. What needs to happen for this to be refunded?

2

Hello Hatty,

I will help you with the necessary information on this charge.

We are unable to find any AVG subscription with the email address you have provided.

I have located another account with your name and it is registered under xxxxxx@gmail.com.

You have been charged for the automatic renewal of AVG Secure VPN on 2018.12.12.

I have sent you an email, please reply to that email wit the necessary information to proceed with the refund.