Hello Hazel,
We acknowledge your refund request.
You have been recently charged for the renewal of AVG TuneUp - Unlimited subscription because you agreed to automatic extensions during your initial purchase.
We sent a renewal notification e-mail 30 days before the expiration date and this e-mail has instructions to cancel the subscription.
Do you still wish to receive refund and cancel the auto-renewal?
Please refund the unauthorised payment from my account. The amount is £44.99 and the invoice number is 5471****600. Please also cancel any future oayments as I did not authorise them. Thank you.
Hello Hazel,
We acknowledge your refund request.
You have been recently charged for the renewal of AVG TuneUp - Unlimited subscription because you agreed to automatic extensions during your initial purchase.
We sent a renewal notification e-mail 30 days before the expiration date and this e-mail has instructions to cancel the subscription.
Do you still wish to receive refund and cancel the auto-renewal?
Yes please, thank you for your assistance.
Thank you for the confirmation Hazel,
I have initiated a refund for AVG TuneUp order. The amount GBP44.99 will get credited to your account in 7 business days. Feel free to contact us again if you need any further assistance.
Regards,
Alok.