it should not have been taken in the first place as i cancelled it on the 18th, and i have an email from you to prove it.
Hello Daniel,
We would be glad to help.
You have been charged 49.99 GBP for AVG Internet Security multi-device product as auto-renewal service was enabled for its trial order. We sent an email notification 10 days prior to let you know about this renewal process. We assure you that we haven't processed any unauthorized payments.
We could see that you have already submitted a ticket to our refund team and we initiated a refund for the same.
This refund will get reflected onm your original payment method within 5-7 business days.
Your patience is highly appreciated.
why have i been charged 49.99 for a product i'm not even using. i would like a refund asap please
We understand your concern, Daniel. However, upon checking our records, we see that the pre-billing notification has been sent to you on 5/11/19. Also, you've cancelled the automatic renewal on 5/21/19, which is after the renewal. Thank you for your understanding in advance!
it should not have been taken in the first place as i cancelled it on the 18th, and i have an email from you to prove it.
Hello Daniel,
We would be glad to help.
You have been charged 49.99 GBP for AVG Internet Security multi-device product as auto-renewal service was enabled for its trial order. We sent an email notification 10 days prior to let you know about this renewal process. We assure you that we haven't processed any unauthorized payments.
We could see that you have already submitted a ticket to our refund team and we initiated a refund for the same.
This refund will get reflected onm your original payment method within 5-7 business days.
Your patience is highly appreciated.