Hi Vincent,
We're glad to clarify this for you.
Upon checking our records, we see that AVG PC TuneUp is registered under your sky email address.
As it was enrolled for automatic renewal during the time of purchase, it has been renewed.
Usually, we do send pre-billing notification prior 30 days of subscription's expiry (which has been sent to you on 5/28/19).
As it isn't recommended to share the account details over this public post, we've sent you an email requesting the email address.
Please revert to us via email with the info to proceed further. Thank you for your understanding in advance!
On the 28 June 2019 £34.99 was taken from my bank account … I HAVE NOT USED AVG SINCE LAST YEAR…would like to know whats going on…
Hi Vincent,
We're glad to clarify this for you.
Upon checking our records, we see that AVG PC TuneUp is registered under your sky email address.
As it was enrolled for automatic renewal during the time of purchase, it has been renewed.
Usually, we do send pre-billing notification prior 30 days of subscription's expiry (which has been sent to you on 5/28/19).
As it isn't recommended to share the account details over this public post, we've sent you an email requesting the email address.
Please revert to us via email with the info to proceed further. Thank you for your understanding in advance!