My partner was charged unauthorised payments direct from her bank account on the 13 and 15 May 2019. Her name is Susan HALES , email address is xxxxxxxx.
we would like an explanation and refund.
thanks…
Hi Anthony,
We're glad to clarify this & acknowledge your refund request.
Upon checking the provided account, we see that the charges are for the renewal of AVG Internet Security & TuneUp on 10th & 15th May respectively.
This has happened as the subscriptions were enrolled to automatic renewal.
Usually, we do send pre-billing notification prior 30 days of subscription's expiry.
If she'd like to cancel these subscriptions & get refunded, we do understand. Also, it isn't recommended to share the account details in a public post.