Hello, John.
I regret for any inconvenience caused. You have been charged for the automatic renewal of your AVG Internet Security 1 computer (1 year) license. We have sent you an email notification about the automatic renewal to your registered email address on 18th April 2018. We would have helped you with cancelling the automatic renewal if you had contacted us before the charge.
However, I have forwarded your refund request to the concerned team. They will process it and get back to you via email with a confirmation.
If you are not aware, you have another AVG Internet Security (1 computer) license valid until 14th Oct 2019 and set for automatic renewal. Would you want me cancel the automatic renewal for this subscription?
I had no intention of renewing my subscription but the money was taken from my account. I have not downloaded the product and want my money back and then my details erased. I hate it when they take money without permission and make direct contact difficult. I need good advice on how to proceed.
Hello, John.
I regret for any inconvenience caused. You have been charged for the automatic renewal of your AVG Internet Security 1 computer (1 year) license. We have sent you an email notification about the automatic renewal to your registered email address on 18th April 2018. We would have helped you with cancelling the automatic renewal if you had contacted us before the charge.
However, I have forwarded your refund request to the concerned team. They will process it and get back to you via email with a confirmation.
If you are not aware, you have another AVG Internet Security (1 computer) license valid until 14th Oct 2019 and set for automatic renewal. Would you want me cancel the automatic renewal for this subscription?