Hello Heidi,
Thank you for reaching AVG Support Community.
I'll certainly check and clarify this for you.
I assure you that AVG won't make any unauthorized payments from our customers. However, I would like to clarify this charge for you.
It is not recommended to share your order information over this public post, so I've sent you an email about the recent charge, please check for the email and revert to us, so we shall proceed accordingly.
If you wish to unsubscribe/turn off auto-renewal of your AVG Product, please refer this article (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Account-unsubscribe). However, I've unsubscribed this order from my end.
Thank you.
I just found from my most recent bank statement that my debit card was charged £59.99 by DRI*AVG Technologies on May 17th 2021 even though I do not have any subscriptions indicated on my account.
Unknown to me this is in fact the third payment that has been taken without my knowledge. One on July 27th 2018 for £34.99 and again on July 15th 2019 for £44.99, I have no emails to confirm if I had been enrolled into any automatic renewing subscriptions or that any money was debited from my account.
Can someone explain to me why this has been allowed to happen and how to cancel any further payments and receiving a refund? £139.97 is a lot of money for a product I have not used.
Hello Heidi,
Thank you for reaching AVG Support Community.
I'll certainly check and clarify this for you.
I assure you that AVG won't make any unauthorized payments from our customers. However, I would like to clarify this charge for you.
It is not recommended to share your order information over this public post, so I've sent you an email about the recent charge, please check for the email and revert to us, so we shall proceed accordingly.
If you wish to unsubscribe/turn off auto-renewal of your AVG Product, please refer this article (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Account-unsubscribe). However, I've unsubscribed this order from my end.
Thank you.