Unauthorised Subscription Renewal

Hello Barbara.
We appreciate you contacting us about this payment. This order was placed because you agreed to automatic extensions of your subscription when you originally purchased AVG TuneUp - Unlimited (1 year subscription). We can assure you that we have not processed any unauthorized payments from your card or account.

Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email. This also contained information on how to unsubscribe.

We would like to inform you that the refund of your order has been started. An email confirming the same has been sent to your registered email address. Please check your inbox and spam box as well.

 

Why is it so difficult to contact customer support regarding subscription renewal I didn't authorise it having already told them not to renew.

Hello Barbara.
We appreciate you contacting us about this payment. This order was placed because you agreed to automatic extensions of your subscription when you originally purchased AVG TuneUp - Unlimited (1 year subscription). We can assure you that we have not processed any unauthorized payments from your card or account.

Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email. This also contained information on how to unsubscribe.

We would like to inform you that the refund of your order has been started. An email confirming the same has been sent to your registered email address. Please check your inbox and spam box as well.