Unauthorised transaction

AVG Subscription
3

Hello Robert,
We will help you with your refund request.
We couldn't locate any charges or active subscriptions other than AVG TuneUp Unlimited subscription under your current account. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.

1

I have an unauthorised transaction on my credit card.

I purchased AVG tuneup, all good & happy with that
now I find another transaction which I have not authorised.
I have no idea what it is for, so I want a refund please.

2

Hello Robert,
We will help you with your refund request.
We couldn't locate any charges or active subscriptions other than AVG TuneUp Unlimited subscription under your current account. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.