Unauthorised withdrawal

Hello Annette,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused. We'll check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

I have cancelled my (unauthorised) subscription and asked for a refund but I have not yet received it.  Why is this?
Hello Annette,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused. We'll check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.