Hello Zachary.
We'll certainly clarify the reason for this charge and help with your refund request. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We would like to inform you that the refund of your order has been started already.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
I have an unauthorized charge to my account when I didn't sign up for anything and now I'm over drawn, if I could receive a refund for the charge that would be ideal.
Hello Zachary.
We'll certainly clarify the reason for this charge and help with your refund request. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We would like to inform you that the refund of your order has been started already.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.