Unauthorized charge by AVG

AVG Subscription
13

If they charged you then before that they need to give any notification on record related to the charge http://www.browserfreeze.com/ . If they are not provided anything like that I think you need to find some help with their services. Then only you can understand the thing perfectly.

15

I had the same thing happen.  My account was charged and I don't think I ever entered my email for a trial version.  I started using it years ago.

17

Hello Paul,

I see that you got charged automatically for AVG TuneUp Unlimited since you have agreed to subscribe for the auto renewal at the time of using the trial version. I have submitted a refund request on behalf of you and they will contact you via email soon.

16

This has happened to me too. It’s so hard to get a refund out of this company. I will be looking into the legalities of this and getting some advice if I do not receive an immediate refund

18

Hi Joel,

We will help you to sort out the issue.

We have a separate team for the Mobile products.
Please follow the below steps to contact our Mobile team:

Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team

19

Please cancel my subscription to AVG because it doesn’t let me send emails and I have not had much luck it’s a waste of my time and money thank you please let me know that it has been done thank you.

20

Hi Martha.
Please contact our sales team (https://support.avg.com/support_contact_form?l=en) for help to manage your active subscriptions.

5

Please cancel my subscription to AVG because it doesn’t let me send emails and I have not had much luck it’s a waste of my time and money thank you please let me know that it has been done thank you.

2

This has happened to me too . I just want to cancel my membership and I don't want AVG to withdraw money from my bank account. Please help me . I don't even want a refund, just don't withdraw my money.

14

This has happened to me too . I just want to cancel my membership and I don't want AVG to withdraw money from my bank account. Please help me . I don't even want a refund, just don't withdraw my money.

1

I just received a notice that my credit card, which is brand new and activated yesterday, was charge for 49.95 by AVG.  I ONLY have the free AVG antivirus software and nothing else.  I have never signed up for anything else.  Has anyone else had this happen and HOW IN THE HELL DID MY BRAND NEW CREDIT CARD NUMBER, WHICH I HAVE NEVER USED, GET CHARGE BY AVE???

9

This has happened to me too. It’s so hard to get a refund out of this company. I will be looking into the legalities of this and getting some advice if I do not receive an immediate refund

3

If they charged you then before that they need to give any notification on record related to the charge http://www.browserfreeze.com/ . If they are not provided anything like that I think you need to find some help with their services. Then only you can understand the thing perfectly.

4

Hello Alperen,

We have replied to your other post: https://support.avg.com/answers?id=9060N0000005L6L .
Keep up the conversation through single thread, in-order to get quick assistance.
Thank you.

6

Hi Martha.
Please contact our sales team (https://support.avg.com/support_contact_form?l=en) for help to manage your active subscriptions.

7

Hello Paul,

I see that you got charged automatically for AVG TuneUp Unlimited since you have agreed to subscribe for the auto renewal at the time of using the trial version. I have submitted a refund request on behalf of you and they will contact you via email soon.

8

Hi Keanna,
This isn't the experience we want you to have. We acknowledge your refund request. 
To locate the charges & help you further, would you be so kind to write back to us in an individual post?

10

Hello Jean,

We will help you with this.
Could you create your own post or contact us through this https://support.avg.com/support_sales_chat?l=en link to get further assistance on this matter?
Thanks.

11

I had the same thing happen.  My account was charged and I don't think I ever entered my email for a trial version.  I started using it years ago.

12

Hi Joel,

We will help you to sort out the issue.

We have a separate team for the Mobile products.
Please follow the below steps to contact our Mobile team:

Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team