Unauthorized Charge by DRI*AVG Technologies

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Tocmai am primit o notificare de la compania mea de carduri de credit că cardul meu a fost taxat cu 57,99 USD de DRI * AVG Technologies în data de 24.11.2020 (PO11122000751693) pentru ceva care sunt absolut sigur că nu am cumpărat deloc. Ați putea acorda ajutor pentru rambursare?
Am încercat un produs care avea o perioadă gratuită de 60 de zile și nu am fost de acord să-l cumpăr. Mi-aș dori banii înapoi pentru produsul achiziționat. Acesta este un furt pe care autoritățile competente îl vor reglementa în cazul în care banii nu vor fi rambursați

Hello Crastinel.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.

We assure that we do not process unauthorized payments from your account.
We acknowledge your request for refund.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge. Please revert it containing those details.