Unauthorized charge of 59.99 on visa bill

Jeanne, AVG support is available only in English.

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An unauthorizes charge of $59.99 from DRI* AVG Technologies 952-2531234MN on Nov.8/18. I have NEVER purchased such a service. I have always used AVG free security service on my Mac. DRI has sent me to you to deal with the charge. How long will it take to remove the charge please?
Jeanne Taylor

Jeanne, AVG support is available only in English.

We couldn't locate your account with your current email address.

I have sent you an email, please reply back to the email with the requested information.