Hi Jacquelyn,
On checking your account, we could see that you have been charged $49.99 for the renewal of AVG TuneUp on 9/13/19.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
I was billed $49.99 it was unauthorized no e-mails stating I would be charged. I am looking for a refund please.
Hi Jacquelyn,
On checking your account, we could see that you have been charged $49.99 for the renewal of AVG TuneUp on 9/13/19.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
Thank you for confirming your refund request, Jacquelyn.
We have initiated a refund in the amount 49.99 USD and sent you an e-mail confirming the same.
If we can be of more help, please let us know.
Proceeding with the refund would be great. What must I do to make this happen.