Unauthorized charge

Hello Jean,

We acknowledge your refund request.
The charge of 52.99 wasn't found on your current account of AVG. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.
Revert to that e-mail to assist further.

I have a charge for 52.99 from Feb 12 that I did not authorize.  Please refund.

Hello Jean,

We acknowledge your refund request.
The charge of 52.99 wasn't found on your current account of AVG. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.
Revert to that e-mail to assist further.