Hello Rosita,
You have been charged ZAR349.00 for the AVG TuneUp Multidevice renewal.
On 3rd December 2018, you signed up for AVG TuneUp (30 day) trial which had auto renewal service enabled.
Hence, you were charged for 1 year subscription on 31st December 2018 and now ZAR349.00 for its renewal.
As per your refund request, the refund for recent charge was already initiated.
You should have received an email explaining its status. If it is not found in inbox, do check in spam and junk folders.
You will get the refund amount credited within 7 business days.
Thank you.
HI, I was charged R349.00 by Dri*avg Technologies today 19/12/19. I did not purchase any subscriptions, especially not the avg tune up, i do think i did the trial run for anti virus but did not agree to a year subscription, the app is no longer active on my laptop. Can I get a refund on this issue.
Hello Rosita,
You have been charged ZAR349.00 for the AVG TuneUp Multidevice renewal.
On 3rd December 2018, you signed up for AVG TuneUp (30 day) trial which had auto renewal service enabled.
Hence, you were charged for 1 year subscription on 31st December 2018 and now ZAR349.00 for its renewal.
As per your refund request, the refund for recent charge was already initiated.
You should have received an email explaining its status. If it is not found in inbox, do check in spam and junk folders.
You will get the refund amount credited within 7 business days.
Thank you.