Phyllis,
We are sorry if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. AVG won't perform any unauthorized charge. You might be subscribed to auto renewal of AVG.
When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. Customers will be billed 15 days prior to the start of the next subscription period. Customers will also receive an email regarding the automatic extension of their AVG subscription, 45 days prior to the start of the next subscription period.
I couldn't locate any recent charge under your records. You have purchased AVG Ultimate, Driver updater and Secure VPN on 2018-01-17.
Do you have any other alternate email address registered with AVG? Provide us its email domain to check with it.
Actually, this entire product has been disaster! I now am dealing with an unauthorized charge on our credit card for $70 and some odd dollars¢s.
To anyone with the AVG Company, we noted this charge as fraudulent and the card has now been cancelled. My experience with AVG has been nothing but a waste of time.
Administrative Assistant
FUMC - Burnet, TX
Phyllis,
We are sorry if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. AVG won't perform any unauthorized charge. You might be subscribed to auto renewal of AVG.
When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. Customers will be billed 15 days prior to the start of the next subscription period. Customers will also receive an email regarding the automatic extension of their AVG subscription, 45 days prior to the start of the next subscription period.
I couldn't locate any recent charge under your records. You have purchased AVG Ultimate, Driver updater and Secure VPN on 2018-01-17.
Do you have any other alternate email address registered with AVG? Provide us its email domain to check with it.