Unauthorized deduction

Hello Peter,

We acknowledge your refund request.
We've sent you an email regarding your refund process. Please check for the email and revert to us. 
We're looking forward to hearing from you.

AVG has just deducted R629 off my account without any authority 

Can this please be reversed immediately

Hello Peter,

We acknowledge your refund request.
We've sent you an email regarding your refund process. Please check for the email and revert to us. 
We're looking forward to hearing from you.