Hello Marlene,
I apologize for the inconvenience. I have checked your account and see that you have been charged automatically for AVG Internet Security - Unlimited, since you have agreed to subscribe for auto-renewal at the time of initial purchase. Also, I see that you have mentioned your email domain as @outlopk.com, that's a reason you didn't receive any notification regarding the auto-renewal to your registered email address. I have changed the correct email address in our database and submitted a refund request on behalf of you. Our refund team will contact you soon once they process the refund.
Your patience is much appreciated.
I used the free 30 day and I see that you took 75 dollars from my bank account. I do not want this and would appreciate a refund. I did not authorize to buy this and if for some reason you think I did it could have been my husband who has dementia and gets very confused. We cannot afford this so please refund my money.
Hello Marlene,
I apologize for the inconvenience. I have checked your account and see that you have been charged automatically for AVG Internet Security - Unlimited, since you have agreed to subscribe for auto-renewal at the time of initial purchase. Also, I see that you have mentioned your email domain as @outlopk.com, that's a reason you didn't receive any notification regarding the auto-renewal to your registered email address. I have changed the correct email address in our database and submitted a refund request on behalf of you. Our refund team will contact you soon once they process the refund.
Your patience is much appreciated.