Unauthorized deductions

Hello Chris,

We are here to help.
You have been charged 49.99 USD for AVG TuneUp Unlimited subscription as auto-renewal service was enabled for its trial order.
We see that you have requested a refund already and an e-mail confirming the refund status were sent to you. Please wait for 5-7 business days for the refund to get reflected in your bank account.
We couldn't locate any charges in the amount 78.20 USD under your account. If you find this charge in your bank statement, please revert to the e-mail we sent to you.
Thank you.

Hi AVG,
just saw my bank statement and there was an authorized deduction of $78.20NZ…i didn't signed for any full protection but the free one only cause it was given 3 months free…so please I am asking for a refund or il be perusing this with legal action…

Hello Chris,

We are here to help.
You have been charged 49.99 USD for AVG TuneUp Unlimited subscription as auto-renewal service was enabled for its trial order.
We see that you have requested a refund already and an e-mail confirming the refund status were sent to you. Please wait for 5-7 business days for the refund to get reflected in your bank account.
We couldn't locate any charges in the amount 78.20 USD under your account. If you find this charge in your bank statement, please revert to the e-mail we sent to you.
Thank you.
Need a refund for my account since I am no longer using it, Tomas Cabal, Panama (email address removed)
Need a refund for my account since I am no longer using it, Tomas Cabal, Panama (email address removed)

Hi Tomas, 

We acknowledge your refund request. 
It isn't recommended to share the account details over this public post. 
Please write back to us in your own/individual post. 
Thank you for your understanding in advance!