Unauthorized payment

Hello Mike,

We'll look into this & help you.
Unfortunately, we couldn't locate your charge ($49.99) under the email address you've used to contact us here.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

I have been charged an amount of $49.99 on Jan 10th.  There was no request for payment and no reminder issued.  There is nothing to show on my account that it has been paid, no receipt, and I have no idea what it is for.
Please let me know why this has been charged, and what I am getting for it.  

Hello Mike,

We'll look into this & help you.
Unfortunately, we couldn't locate your charge ($49.99) under the email address you've used to contact us here.
We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.