Unauthorized renewal

Hello Mark,

Sorry for the inconvenience caused.
If you had the auto renewal active for your AVG license then it will auto renew before 15 days of the expiry date.
If you aren't aware of auto renewal active on your AVG license and if you aren't interested to continue with the renewal then please apply refund through this link: https://support.avg.com/RefundForm?l= .
Please feel free to contact us if you need any assistance.

How was this recent renewal authorized.  I am requesting a refund and cancellation today. 
Hello Mark,

Sorry for the inconvenience caused.
If you had the auto renewal active for your AVG license then it will auto renew before 15 days of the expiry date.
If you aren't aware of auto renewal active on your AVG license and if you aren't interested to continue with the renewal then please apply refund through this link: https://support.avg.com/RefundForm?l= .
Please feel free to contact us if you need any assistance.