Unauthourised debit for R499.00

AVG Subscription
5

Hello Marvin,
We are here to help you. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG Internet Security - Unlimited. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We can extend your AVG Internet Security - Unlimited expiry date by 6 months, if you wish to keep this subscription.
Let us know if you still want to receive a refund for AVG Internet Security - Unlimited renewal order.
Regards,
Alok.

2

Hello Marvin,
We are here to help you. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG Internet Security - Unlimited. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We can extend your AVG Internet Security - Unlimited expiry date by 6 months, if you wish to keep this subscription.
Let us know if you still want to receive a refund for AVG Internet Security - Unlimited renewal order.
Regards,
Alok.

1

I had an unauthorized debit on my account. Please refund the transaction

4

I was unaware of the automatic renewal and missed your mail 30 days ago.

Please cancel my subscription and refund my money

Regards

Mervin

3

Thank you for the confirmation Mervin,
I have initiated a refund for AVG Internet Security - Unlimited renewal. The amount ZAR499.00 will get credited to your account in 7 business days.
Feel free to contact us again if you need any further assistance.
Regards,
Alok.