Hello Simone,
I understand the inconvenience caused. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG 30 days trial product. We can assure you that we have not processed any unauthorized payments from your card or account. The Zero Euro was for 30 days free trial.
As per your request, I have submitted a refund request for AVG TuneUp - Unlimited in your behalf. You will receive a refund confirmation email soon. Feel free to contact us again if you need any further assistance.
Best regards,
Alok.
Hello Simone,
I understand the inconvenience caused. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG 30 days trial product. We can assure you that we have not processed any unauthorized payments from your card or account. The Zero Euro was for 30 days free trial.
As per your request, I have submitted a refund request for AVG TuneUp - Unlimited in your behalf. You will receive a refund confirmation email soon. Feel free to contact us again if you need any further assistance.
Best regards,
Alok.
Today an amount of 34.99 euro has been deducted from my paypal for an annual subscription which I have not entered into. I have a free trial version which runs until 25 March, and you will simply deduct this amount on 22 March. This really is not possible. Also the product was in the cart as 0 euro with a discount of 0 euro. And now you just cancel 34.99 euros. This amount has not been mentioned before. And in addition, I canceled my free subscription before the end date. You do not meet your own conditions. I want my money back on my paypal account.
It is originally order number 12466*****.
With kind regards,
Simone Hendriks