We realize the situation and yes, it is possible to provide refund for your recent charge.
If you would like to use the product, we can provide 6 months extension for Ultimate and help you with the installation & activation.
If not, we can process refund and for new purchase, you can contact our sales team using this https://support.avg.com/support_sales_chat?l=en link and they will be able to provide a best offer.
Let us know which option you prefer.
Hi again!
Just checked Amazon and realized that they sell 2-years subscriptions of AVG Ultimate for 34-40USD: https://www.amazon.com/gp/offer-listing/B075KRLMKP/ref=dp_olp_all_mbc?ie=UTF8&condition=all
I rather buy it directly from You, so if I can get a 2-year subscription for 50USD I can live with that. Does that sound like a plan?
If yes, do NOT flag my subscription for auto-recurrence due to my memory isn't going to be better: Instead just remind me via email at the end of my subscription.
If no, I want a full refund please.
PS. I have always recommended AVG because of the user-friendliness to my rl and online friends DS
Kind regards, Janne
I have been completly unaware that I three years ago (according to my account) subscribed for AVG Ultimate. I am 67 years old pensioner with severe memory probblems. I haven't used AVG Ultimate ever, at least as I can remember. I have used Your free Antivirus from time to time and been very happy with it. It's not that I don't want AVG Ultimate, I would if I could afford it, cut 700SEK (swedish krona) is fone weeks food for me since I have very low pension as retired nurse (we are very low paid in Sweden). Since I can't find any form to fill in to descibe my problem under Sales Support nor any email address this is the only way to contact You with slow typing.
QUESTION: I suppose there is no way get a refund for three years back, but can I at least get a refund for this last payment for subscription from september 2018 to september 2019. The money was automatically withdrawn via my PayPal Account, so now I am worried about getting my money to last to my next pension.
Really sorry for this since I love Your products, but the cost is way to steep for me.
Kind Regards, Janne Karmeryd
The refund request for your current product has been started from our end.
You will receive additional confirmation in a separate e-mail soon.
The refund will be reverted within 5 to 7 business days.
Thank you for your understanding.
This is getting way to complicated for me, just give me the refund, thansk
We realize the situation and yes, it is possible to provide refund for your recent charge.
If you would like to use the product, we can provide 6 months extension for Ultimate and help you with the installation & activation.
If not, we can process refund and for new purchase, you can contact our sales team using this https://support.avg.com/support_sales_chat?l=en link and they will be able to provide a best offer.
Let us know which option you prefer.
Jan, regarding the pricing detail for 2 year subscription for AVG Ultimate, we request you to contact our sales support team using this link.
They will provide you the best offers for AVG Ultimate 2 year subscription. And we will also help you to cancel the automatic renewal for that subscription and we will make sure you will get expiry reminders periodically when your subscription is about to expire.
And we are so happy to hear that you have used our products for years now.
In case if you aren't satisfied with the offer please let us know to proceed with the refund.
Hi again!
Just checked Amazon and realized that they sell 2-years subscriptions of AVG Ultimate for 34-40USD: https://www.amazon.com/gp/offer-listing/B075KRLMKP/ref=dp_olp_all_mbc?ie=UTF8&condition=all
I rather buy it directly from You, so if I can get a 2-year subscription for 50USD I can live with that. Does that sound like a plan?
If yes, do NOT flag my subscription for auto-recurrence due to my memory isn't going to be better: Instead just remind me via email at the end of my subscription.
If no, I want a full refund please.
PS. I have always recommended AVG because of the user-friendliness to my rl and online friends DS
Kind regards, Janne