Unblocking a blocked program in AVG FREE

Hello, Dinesh.

Thanks for fast reply. Unfortunately there is no such as Blocked/Allowed apps. There are only the following:

Popups
Password
Maintenance
Exceptions
Special scans
Privacy

When I try to update the software, it says that it is already up to date.
Current version: 18.8.3071

The AVG FREE detected Ransomware: (Acrobat … is trying to change or delete the file Xxxxx in your protected My Documents folder.) It asked if I want to BLOCK APP and I accidentaly clicked YES. Now I can't save anything with the Acrobat. Because I have the Free version there is no Ransomware folder where to unblock the program. I tried to add it to the Exclusion List but no use.

How can I remove the Acobat from the blocked list?

Im having the same issue, I did exactly the same thing but with my Canon scanner toolbox. Now I cant scann anything. Help???
Hi David,

We're glad to help you with this. 
To check the product details in your account & help you with the appropriate support option, please write back to us in your own/individual post.
Also, let us know the operating system of Windows installed on your computer & the version of AVG. 

Hi Christo,

We're glad to help you with the info.
From your description, we see that you've blocked Acrobat from accessing the protected folders through the prompt that  you've received.
As you're using AVG Free, the prompt might not be from Ransomware shield. It could be from a different shield.
To check this : Open AVG Antivirus Free - Menu - Settings - General - Blocked/Allowed apps - Check & remove if Acrobat is listed.
Please try the above step & let us know the outcome.

Yes. I have XP sp 3. So is there any possibility to edit AVG manually?
Christo, are you using the Windows XP service pack 3 or Vista operating system?

It seems that an older version of AVG is installed on your computer, Christo. 
The latest version is 19.6. To ensure this : Open AVG - Menu - About. 
Also, let us know if there was a possibility for the trial version of AVG Internet Security being installed on your computer, when you received the prompt regarding Ransomware protection.

When I try to update the software, it says that it is already up to date.
Current version: 18.8.3071

Thank you for the information.
Unfortunately, there is no step to make this work.
We request you to reinstall AVG Antivirus free and check whether you are able to use Acrobat.
To uninstall it, refer this article and for installing, check this article.
Keep us posted.

Hello, Dinesh.

Thanks for fast reply. Unfortunately there is no such as Blocked/Allowed apps. There are only the following:

Popups
Password
Maintenance
Exceptions
Special scans
Privacy