Hello Don,
We are sorry to know that your PC has affected by virus threat, In order to assist you further, please attach the screenshot of the threat you receive. Please refer this link http://avgread.me/1aZxsAV to show steps to create a screenshot.
Thank you.
I need to remove the virus with - decrypter@tutanota.com
and restore the files. HELP
Hello Don,
We are sorry to know that your PC has affected by virus threat, In order to assist you further, please attach the screenshot of the threat you receive. Please refer this link http://avgread.me/1aZxsAV to show steps to create a screenshot.
Thank you.
Don, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru