Unexpected attempted debit from my CC Account

AVG Subscription
2

Hi Charlie,

We're here to help. We're sorry that you feel this way.
You can either use the below link to contact our tech support via live chat:

https://support.avg.com/support_tech_chat

Or you can use the below numbers to contact them over the phone:

USA & CA: +1 925 732 4274
AU & NZ: +61 281 034 937
UK: +44 1163 668 542

We've sent you an email asking for a few details to investigate further.
Please check and revert to us. 
Thank you.

1


Hi 

Already paying for Tune Up wef 26 October 2021 - £34.99 annual payment.

However, early today (30 December 2021) an attempt was apparently made to debit £118.80 from my CC account.  WHY??

We we were disturbed in the middle of the night (0300 hours), as CC company flagged this up as a potentially bogus request for funds, and blocked the payment. 

They have cancelled my CC and I now await a new card and anticipate a bit of hassle advising other organisations regarding CC card number change.

Please FULLY explain why this occurred.

I am also concerned about the fact that the only way to contact you appears to be through an open community site.  Why can I not contact you on a personal basis?

Please reply to my email address.

Charlie (not a happy chappie) Flint

3

Hi Charlie,

We're here to help. We're sorry that you feel this way.
You can either use the below link to contact our tech support via live chat:

https://support.avg.com/support_tech_chat

Or you can use the below numbers to contact them over the phone:

USA & CA: +1 925 732 4274
AU & NZ: +61 281 034 937
UK: +44 1163 668 542

We've sent you an email asking for a few details to investigate further.
Please check and revert to us. 
Thank you.